Grievance Redressal
We take every concern seriously. If something hasn't gone right, here's how to reach us — and how to escalate if needed.
1 Our Commitment
At Creative Wealth, we are deeply committed to providing a transparent, trustworthy, and client-first experience. If you have a concern, complaint, or grievance related to our services, we want to hear from you and resolve it promptly.
We believe that every client deserves to be heard. Our grievance process is designed to be straightforward, fair, and time-bound. We do not dismiss concerns — we act on them.
2 How to Raise a Grievance
Please follow the two-step process below to raise and, if necessary, escalate your complaint:
Contact Us Directly
Write to us at support@creativewealth.in or call us at +91 93501 41726 (Monday to Saturday, 9:00 AM – 6:00 PM IST). Please include your name, contact details, and a clear description of your concern. We will acknowledge your complaint within 2 business days and work to resolve it within 15 business days.
Escalate to SEBI SCORES (if unresolved)
If your complaint is not resolved to your satisfaction within 15 business days, you may escalate it to the SEBI Complaints Redress System (SCORES) — SEBI's official investor grievance platform. Any investor can register and track their complaint online.
Visit SEBI SCORES Portal ↗3 SEBI SCORES Portal
SEBI SCORES (SEBI Complaints Redress System) is the official platform provided by the Securities and Exchange Board of India (SEBI) for investors to lodge complaints against listed companies, registered intermediaries, and market participants.
If you are a registered investor and your grievance is related to securities market transactions or SEBI-regulated activities, you can file your complaint directly on SCORES:
- Visit https://scores.sebi.gov.in
- Register with your PAN and basic details
- Lodge your complaint under the relevant category
- Track your complaint status online in real time
4 AMFI Grievance (Mutual Fund Complaints)
For complaints specifically related to mutual fund investments, you may also approach AMFI (Association of Mutual Funds in India) — the industry body that regulates mutual fund distributors in India.
AMFI provides a dedicated grievance mechanism for investors facing issues with mutual fund transactions, distributor conduct, or fund-related matters.
🔗 Visit AMFI India ↗5 Response Timeline
We are committed to the following response timelines for all grievances received by Creative Wealth:
| Milestone | Timeline |
|---|---|
| Acknowledgement of complaint received | Within 2 business days |
| Initial response / interim update | Within 5 business days |
| Full resolution of complaint | Within 15 business days |
| Escalation to SEBI SCORES (if unresolved) | After 15 business days |
Business days exclude Sundays and public holidays. Complex complaints may require additional time, in which case we will notify you proactively.
6 Compliance Officer
For formal escalations or regulatory concerns, you may address your communication to our Compliance Officer:
Compliance Officer — Creative Wealth
Office #312, 3rd Floor, Ansal Kirti Deep Building,
DDA Complex, Nangal Raya, New Delhi – 110046
Monday – Saturday, 9:00 AM to 6:00 PM IST
7 SEBI & Regulatory Registration Details
For your reference, here are the regulatory registrations under which Creative Wealth and its associated entities operate:
ARN-114592
SEBI Reg: INZ000028539
PFRDA Reg: 6035982
These registrations are subject to periodic renewal as per applicable regulatory norms. In the event of any discrepancy, the details maintained with the respective regulatory body shall prevail.